At Salt Lake Office Products, we strive to ensure complete customer satisfaction with all our services and products. This Refund Policy outlines our procedures and policies regarding refunds, returns, and exchanges.
Our refund policy is in compliance with applicable laws and regulations. Please read this policy carefully before purchasing our services or products.
We provide high-quality repair and maintenance services for office equipment. Due to the nature of our services, our refund policy is as follows:
- Diagnostic Fees: Diagnostic fees are non-refundable as they cover the time and expertise of our technicians in identifying the issue with your equipment.
- Repair Services: If our repair service does not resolve the issue, we offer a warranty period during which we will return to fix the problem at no additional labor cost.
- Maintenance Services: Maintenance services are non-refundable as they are performed on-site and provide immediate value to your equipment.
- Emergency Services: Emergency service fees are non-refundable due to the premium nature and immediate response required for these services.
For products such as toner, drums, and other supplies, our refund policy is as follows:
- Return Period: Products may be returned within 30 days of purchase for a full refund, provided they are in their original condition and packaging.
- Non-Returnable Items: Certain items such as opened toner cartridges, installed software, or custom-ordered parts cannot be returned for hygiene and security reasons.
- Return Process: To initiate a return, please contact our customer service department with your order number and reason for return.
- Refund Method: Refunds will be processed to the original payment method within 5-7 business days after we receive your returned item.
All our repair services come with a comprehensive warranty. The length of the warranty depends on the type of repair and parts used:
- Labor Warranty: We offer a 90-day labor warranty on all our repairs.
- Parts Warranty: Manufacturer warranties apply to all parts we install. We will assist you in processing any warranty claims with manufacturers.
- Service Warranty: If the same issue occurs within the warranty period, we will return to fix it at no additional labor cost.
The following situations are not covered under our refund policy:
- Damage caused by improper use or handling of equipment
- Issues caused by using non-genuine or third-party parts and supplies
- Problems resulting from unauthorized repairs or modifications
- Natural wear and tear or consumable items
- Issues caused by power surges, water damage, or other environmental factors
To ensure your satisfaction and coverage under our policies, customers are responsible for:
- Providing accurate information about the equipment and issues
- Following proper usage and maintenance guidelines for equipment
- Using genuine parts and supplies as recommended
- Reporting any issues promptly within the warranty period
- Keeping records of all service and purchase receipts
In the unlikely event of a dispute regarding our services or products, we are committed to resolving the issue fairly and promptly:
- Contact Us: Please contact our customer service department to discuss your concerns.
- Investigation: We will investigate your claim and respond within 3-5 business days.
- Resolution: We will work with you to find a fair and satisfactory resolution.
- Escalation: If needed, issues can be escalated to our management team for further review.
If you have any questions about this Refund Policy, please contact us:
- By email: ailanihunter@slcopfixpros.com
- By visiting this page on our website: https://slcopfixpros.com/contact.html
- By phone number: (801) 497-0650
- By mail: 550 N Main St Ste 2, Kaysville, UT, 84037-6720